Question 1

How do I check in?

Accepted Answer

We offer easy self check-in. Your keys are in a keybox next to the front door, so you don’t need to meet anyone on arrival. We’ll send you the keybox code and check-in instructions 12–24 hours before your arrival, once you’ve completed all pre-check-in requirements.

Question 2

Do the properties come with parking?

Accepted Answer

Yes! We offer free on-street parking for cars and vans, with no height restrictions. We provide a free temporary parking permit for the street where your property is located, which you can use throughout your stay.

Question 3

Do you provide bed linen and towels?

Accepted Answer

Yes! Fresh bed linen and towels are included at no extra cost. For stays of 28 days or more, we replace them twice a month, free of charge. If you need extra cleaning or additional linen and towel changes, we can arrange these for an additional fee.

Question 4

Can I pay by credit card, and are there any extra fees?

Accepted Answer

Yes, we accept credit card payments. If you use an overseas card or pay in a different currency, your bank or card provider may apply additional fees. Any transaction fee we are permitted to charge will be clearly shown in your booking total before payment. We will request the information required to process your transaction.

Question 5

What time can we check in?

Accepted Answer

Our standard check-in time is from 3:00 PM onwards. If you need to arrive earlier, early check-in may be available upon request, subject to availability and the property's cleaning and preparation schedule. Please contact us in advance and we will do our best to accommodate your request.

Question 6

When will I receive my check-in details?

Accepted Answer

Your check-in details will be available within 24 hours of your scheduled arrival, provided that all required pre-check-in requirements have been completed. Your instructions will include the information you need for a smooth and convenient self check-in.

Question 7

What other fees do I have to pay?

Accepted Answer

The cleaning fee is already included in your booking total. It covers professional cleaning and preparation of the property before you arrive. VAT and management fees, if applicable, are not included in this total. All fees will be clearly explained before you confirm your booking. There is no tourist fee. We do not allow pets, so no pet fee applies.

Question 8

What is the security deposit for?

Accepted Answer

The security deposit is a pre-authorisation held as protection against accidental or intentional damage, missing items, excessive cleaning, or other costs resulting from a breach of the property's house rules during your stay.It is not intended to be an additional charge for your booking. Provided that the property is left in good condition and there are no issues identified after your departure inspection, the pre-authorisation will be released according to our standard process.

Question 9

When will the security deposit be refunded?

Accepted Answer

The security deposit pre-authorisation is normally released within 24–48 hours after your departure, provided that no damage or other issues are identified during the post-stay inspection.Please note that this is a pre-authorisation rather than an actual charge. No payment is taken unless a valid claim or charge is required.Once released, it may take approximately 3–7 business days for the funds to become available in your account, depending on your bank or card provider.You can also opt to add this security deposit to your total booking payment. This will be refunded to the account you registered with us within 24- 48 hours, provided that no damage or other issues are identified during the post-stay inspection. This option however, is not allowed for credit card payments.

Question 10

Can I extend my stay?

Accepted Answer

Absolutely! If you would like to extend your stay, please contact us as early as possible. We will be happy to check availability and assist you with extending your booking, subject to availability.

Question 11

Can I book weekdays only for a few months?

Accepted Answer

Yes, weekday-only and longer-term stays can be arranged depending on availability. Please contact us with your preferred dates and requirements, and we will be happy to discuss the available options with you.

Question 12

Can we book multiple houses at once?

Accepted Answer

Yes! You are welcome to book multiple properties at the same time, subject to availability.This can be particularly convenient for larger groups, families, work teams, or guests who need accommodation across multiple properties. Please contact us with your requirements, and we will be happy to help you find suitable available properties.

Where comfort meets every stay